Driving Teen? Check Out These Tips You Can Have For All Season


Your teen drivers are bound to encounter bad weather on the road. Are you currently confident they can handle it? Help prepare them with these driving methods for travelling in heavy ice, other, sleet, snow, rain and fog severe weather.

The way to Establish Safe Driving Habits

Driving too quickly for road conditions can be a leading source of crashes involving teen drivers. Talk to your teens about the necessity of slowing down and taking these additional precautions:

Increase following distance when travelling on wet snow and roads-packed surfaces.

Brake only and slowly when travelling in a straight line.

If you hydroplane, take your foot off the accelerator and keep the wheels pointed straight ahead.

Use low beams or fog lights when travelling in dense fog.

How to Handle any sort of accident

By walking them through the appropriate steps ahead of time, you can help teen drivers stay calm in case of a collision. Instruct your teen to:

Take a deep breath and remain calm.

Check to see that everyone is OK and call 911 to report the crash and any injuries.

If you’re able, move cars out from traffic and turn on the potential health risks.

Notify your insurance agent immediately.

Take photos of the damage.

Wait until the police arrive to communicate to anyone about the accident, get the other driver’s information and sign any documents. Don’t leave the accident scene till the police do.

Find additional information from State Farm about driving safety tips for severe weather.

Chevy Valencia

Escaping LA- Great Summer Vacation Ideas on a Budget

Summer is just around the corner, and you need a break from the hustle and bustle of life in Los Angeles. Trouble is, that like so many young LA residents, you’re not exactly rolling in dough. But you don’t have to sweat yet. One of the best parts of life in Southern California is the amazing diversity of adventures just outside your door! There are tons of ways to make a quick escape without breaking the bank. If you’re looking for a great, cheap getaway, keep reading. We know exactly where you want to go.

Bang for your Buck in Santa Barbara


Santa Barbara might be known as the getaway destination of choice for California’s rich and famous, but this coastal gem doesn’t have to elude you just because you’re watching your wallet. Since it’s only 90 minutes from LA, it’s the perfect choice for a quick day trip. Save your gas money by leaving the car at home- Santa Barbara is easy to navigate by foot, and you can add to your adventure by taking the Pacific Surfliner train there! You can still get a taste of the high life, even if you don’t have the budget for dinner at one of the area’s elite restaurants. Consider treating yourself to a classy cocktail during happy hour instead, and then packing a picnic to enjoy on the beach for dinner! The experience will be worth its weight in gold.

Viva Las Vegas for Less


Las Vegas might not seem like the ideal vacation spot for those on a budget, but don’t cross Sin City off your list too quickly. Entertainment and adventure wait around every corner in Vegas, making it easy to soak in the city’s glitter and glitz without having to hit the gambling tables. The local casinos and resorts constantly compete for the business of visitors by offering stellar vacation packages. It’s not hard to find high-class accommodations for less than $50 a night. And since it’s only a four hour drive from LA, you can get your Vegas fix fast, and make it back home before work on Monday morning. Get into the glamorous groove before you even get to town, by packing up your Nissan 370Z Coupe from Carson Nissan. We love taking road trips in the model we picked up from www.downtownnissan.com. Hit the highway in style and then head to the strip with money to spare!

Camping in Big Sycamore Canyon


Camping is one of the best adventures you can embark upon on a budget, and there are so many great places to pitch your tent in Southern California! One of our favorite sites is Big Sycamore Canyon Campground, just across the Ventura County Line. This Malibu area tent and RV park is only 50 miles from downtown LA, and has flush toilets, showers, fire pits, and grills. For just $45 bucks a night, you can escape into the great outdoors, and hit the beach for an early surf set in the morning!

What Are The Best Deals For March You Should Take Advantage From


St. That doesn’t mean you can’t still get lucky with a great deal on a new car in March, though patrick’s Day might be behind us.

Auto manufacturers have finalized their incentives for March, giving the analysts at TrueCar info on the 10 very best deals available to new car buyers for the remaining weeks from the month. The deals here could help you save a pot of gold on your next new car, thanks to the great selection of new car buying incentives to help you dealers move cars away from the lots during March.

Because the new-car shopper’s best resource for researching new car pricing, TrueCar data shows the national market average for these vehicles could demonstrate discounts off Manufacturer’s Suggested Retail Pricing (MSRP) up to 13.6 percent or as much as $4,806 off this month’s 10 selections.

If you wish to save some green on a new car purchase during the month of March, keep these ten new car deals in mind while you do your research. If you’re capable to contribute a 20 percent down payment, our data also shows what your monthly payment could possibly be when financed for 60 months in a 3 percent APR. The included chart also lists fuel economy figures to help you compare what each vehicle could cost in the pump, because they great March deals include a variety of trucks and cars.

Remember, sales incentives are at the mercy of change based upon region and manufacturer, and should be confirmed with your dealer when shopping. Deals are limited to inventory on hand, so your TrueCar Certified Dealer must confirm that actual inventory, including your preferred options and colors, is in stock.

Properly Checkig Your Vehicle’s Transmission Fluid


Should your automatic transmission hesitates if you change gears or shifts with a “clunk,” first check your transmission dipstick. Your transmission fluid may be low or dirty.

To examine your automatic transmission fluid, look for a dipstick handle sticking out of your transmission toward the back of an in-line engine on vehicles with rear-wheel drive:

Finding the transmission dipstick by using an in-line engine.

Finding the transmission dipstick with an in-line engine.

You will find it sticking from the transaxle in case your vehicle has front-wheel drive:

Finding the transmission dipstick with a transverse engine.

Finding the transmission dipstick on a transverse engine.

If you have a manual transmission, the fluid level must be checked together with the vehicle on the hoist make it possible for the technician to reach a plug in the bottom of the transmission. It’s best not to monkey around with this particular yourself. The very next time your car is within for service, have the technician check the transmission fluid level for you. It’s a good idea to determine what viscosity and type of fluid enters into your transmission and to make certain that’s just what the technician wants to use. Some newer manual transmissions use automatic transmission fluid; others use engine oil.

To examine your automatic transmission fluid, follow these steps:

Using the gearshift in Neutral or Park along with the parking brake on, let your engine run.

Once the engine is warm, take out the dipstick. (Don’t shut down the engine.)

Dip the tip of your index finger into the fluid on the dipstick and rub the fluid between your finger and the tip of your thumb.

The transmission fluid around the dipstick needs to be pinkish and almost clear. If it looks or smells burnt or has particles in it, possess a mechanic drain and change the fluid.

Wipe the dipstick by using a clean, lint-free rag; then reinsert it and pull it out again.

If the transmission fluid is clear but doesn’t reach the “Full” line around the dipstick, work with a funnel to pour only enough transmission fluid down the dipstick tube to achieve the line. Don’t overfill!

There are several varieties of transmission fluid. Each is made for a specific kind of automatic transmission. Newer transmissions from the major automakers require different fluid than older ones. Because so many different types of transmissions are around today, check your owner’s manual or dealership to learn which type of fluid your vehicle requires.

Transporting Your Most Precious Cargo Safely – Children

Children and babies are at particular risk when traveling by car which is why there are so many child restraint systems designed to keep them safe and comfortable at all times. It doesn’t matter whether you are driving five minutes down the road to the shops or going on an extended road trip, safety is always of paramount importance.
Until they are physically large enough to be held safely with a regular seat belt it is up to every car driver to make sure that children are transported safely within their cars. The needs of the child do change as they get larger, but here is a general idea about how to keep your kids safe and sound while driving.
Infants and Toddlers
Up to 12 months of age babies and toddlers should always travel in a rear facing child restraint system. The best idea is to keep them in this type of travel seat for as long as possible, at least until they have reached the maximum weight and height allowance which will be indicated by the manufacturer of your chosen child car seat. The rear facing car seat should ideally be placed in the back of the car but if you do need to fit it into the front passenger seat make sure that the passenger air bag has been disabled for added safety.


Toddlers and Smaller Children
A forward facing car seat with a fitted safety harness is the next type of child restraint system which should be used in your car. Again you should stick to the recommended height and weight restrictions which should be clearly marked by the manufacturer. The car seat should be securely fixed with the seat belt mechanism in the car.
These should always be used in the back seat of the car.


Larger Children
When a child has outgrown their forward facing child restraint system they will be large enough to use a booster seat or cushion. The booster seat will be used in conjunction with the regular seat belts in the rear of the car. The child should use this type of car seat / booster cushion until they are tall enough for the lap belt to be positioned correctly across the hips / upper thighs and the shoulder belt is not close to the face or neck. Use the booster cushion for as long as possible – as well as making the child safe and comfortable during the journey it will also enable them to look out of the window and keep them entertained.
Booster cushions and seats again should only be used in the back seat of a car for safety purposes and never used in the front passenger seat where there is an air bag installed.


Whatever type of child restraint system you use it is essential that it is fitted correctly in accordance with the manufacturer’s instructions. Children really are the most precious of cargos so it is essential that they are transported as safely and comfortably as possible in order to ensure a pleasant journey for all involved.
There are some superb cars for sale at Ontario Nissan, many of which are perfect for the whole family. Whether you are in the market for a new car or something which has been pre-used there’s sure to be the perfect car for the needs of yourself and your family.
Check out what’s available at metronissanredlands.com. You’re sure to be impressed with the choice of new and used cars available with some surprisingly good deals and packages.

Properly Changing a Vehicle’s Fuses


If your stereo goes dead, your turn signals don’t blink, a light is out, or some other gadget stops working, it’s often just caused by a blown fuse. You can change fuses easily, with and yourself very little expense.

Many vehicles have two fuse boxes: one under the hood as shown here:

A fuse box located underneath the hood.

A fuse box located beneath the hood.

One other is beneath the dash.

A fuse box located under the dashboard.

A fuse box located beneath the dashboard.

A fuse box is easy to acknowledge, and replacing burned-out fuses is a fairly straightforward matter. Changing a fuse is quite a bit cheaper than paying for new equipment or repairs that you don’t need (even when you chicken out and have an automotive technician do it), so take a few minutes to find your fuse boxes. Your owner’s manual may help you locate them.

Before you open or work towards a fuse box, ensure that your vehicle’s ignition is turned off. Never replace a fuse with one that has different amperage compared to the original. The latest fuse should be the same size and color as the one you’re replacing.

The lid of each fuse box usually has a chart that explains what each fuse is made for and how many amps it is actually, as you can see within the figures. In case the fuse you’re replacing has different amperage than the one on the chart, someone could have replaced it incorrectly, and that may be why it’s blown.

Most modern vehicles have blade-type fuses with prongs that plug to the fuse box the same way that appliances plug into wall outlets. They are available in various sizes and are color-coded for amperage. You can know if the fuse has blown by looking at the filaments visible in its little window. If they’re fused (no pun intended) or burned through, the fuse has experienced it.

A good blade-type fuse (a) along with a blown one (b).

An excellent blade-type fuse (a) and a blown one (b).

You want a plug puller if you can’t just yank a fuse out. If you’re lucky, your automaker has provided one right in the fuse box. Try a pair of tweezers if not.

Look for one that’s black inside or no longer does have its filaments intact if you encounter tubular glass fuses. To remove this blown fuse, gently pry it out with your fingers, a very small standard screwdriver, a small set of pliers, or, as a final option, a bent paper clip.

A good tubular fuse (a) and a burned-out fuse (b).

A good tubular fuse (a) and a burned-out fuse (b).

To avoid breaking the fuse, try prying up one of many end caps first. If it doesn’t work, gently pry it up from one end of the center area. Inspect the fuse to be sure it’s burned out, and then gently press a brand new fuse into place.

If it’s operating properly again, after you’ve replaced all the burned-out fuses, test the part that malfunctioned to see. Already have it professionally repaired or replaced. if it still doesn’t work.

Pedestrian Deaths Decreased In Four Years


The very first time in 4 years, the number of pedestrians killed on American roads has fallen.

A report released Wednesday says pedestrian deaths fell 8.7 percent in the first half of 2013 compared with the 1st half of 2012. There were 190 fewer fatalities in the more recent time period, according to the Governors Highway Safety Association, which compiled the report.

I’m a bit surprised by the decrease, to tell the truth, said Dr. Alan Williams, who led the research for GHSA. I was thinking that there’s some trends that would be continuing and this would be one of them.

In the first half of 2013, there have been 1,985 fatalities, in accordance with GHSA, compared with 2,175 over the first half of 2012. Overall, there were 4,743 pedestrian deaths in 2012, the season with the latest available data, and they accounted for 14.1 percent of most traffic fatalities.

Though Williams hesitated to pin the cause for the three-year rise and fall on anyone reason, he thought one of the greatest factors both in the rise and decline in deaths may have to do more with economics than Usa roadways. He theorized the economic recession forced more workers out of their cars and onto their feet as a money-saving practice.

Given that the economy is recovering, people are back behind the wheel – and perhaps dying more frequently there. Another recent study cited the economic recovery as you reason overall traffic fatalities actually increased in 2012, the first increase in seven years.

Even amid a long-term trend of declines in overall traffic fatalities, pedestrian deaths had climbed approximately 15 % over three consecutive years, according to data from the National Highway Traffic Safety Association, an increase that caught the interest of safety experts amid concerns over distracted driving.

Sunshine State makes strides

Now, a few of the biggest safety gains have already been made in states that have traditionally been dangerous places for pedestrians.

Florida, with its abundance of senior drivers and multi-lane roadways, has long been a deadly state for pedestrians. According to a yearly Transportation for America study, four of its cities – Jacksonville, Tampa, Miami and Orlando — rank amongst the top five most dangerous in the country for pedestrians.

But the state’s pedestrian death rate dropped 23.7 percent over the first 6 months of 2013, which is the latest period where data is available, the biggest decline in the nation.

Fifty-five fewer Floridians died in the first half of 2013: 234 pedestrians killed in the first 1 / 2 of 2012; 179 lost their lives within the first one half of 2013.

We’re doing a lot, said Billy Hattaway, a Florida Department of Transportation official that has been leading a push to fix Florida’s dangerous roads since 2011. We have to modify the driving culture, the pedestrian culture and design differently.

Like many southern states where the population numbers exploded after World War 2, Florida’s roads are designed for cars and decidedly not for pedestrians. Suburban traffic and sprawl-choked four-lane highways are hostile places for pedestrians.

We grew up at the wrong time, in terms of rate of growth, Hattaway said. They kept building and building in these cul-de-sac subdivisions and arterials got bigger, and people find yourself driving everywhere, because the situation is laid out in a way where you can’t walk anywhere.

Florida is using plain-clothed police officers to observe driver behavior in troublesome corridors, running education campaigns in schools and big events like the Daytona 500, re-training transportation engineers and installing more crosswalks and bike lanes. The state has also added staff to the regional Department of Transportation offices who happen to be dedicated to handling bicyclist and pedestrian concerns.

Rising concern over deaths

Other states have seen similar progress. California had 37 fewer pedestrian deaths year over year, and New York City, which recently rolled out a course called Vision Zero to combat a rash of pedestrian deaths, saw its six-month total fall by 15 year over year.

States with larger populations, not surprisingly, had the highest amount of pedestrian fatalities. According to the GHSA, but there was a great variation in the amount of pedestrian deaths within overall traffic deaths. (Complete state-by-state pedestrian data here).

In South Dakota, for example, pedestrian deaths accounted for only 2 percent of your overall traffic deaths total. But pedestrians comprised 26 percent of your traffic fatalities in New Jersey, 25 percent in New York City and 24 percent in Delaware.

Pedestrians are obviously vulnerable, Williams said. Roads are supposed to accommodate motor vehicles, and pedestrians and bicyclists have traditionally been a secondary thought in design… There are plenty of things being done, and there’s far more we can do to make it easier for them to maneuver on the roadways.

European Imports That Really Are An Improvement on US Things

We give a lot of guff to Europe and make fun of it. That’s because it’s old and stagnant whereas the United States, by comparison, is young and vibrant. It may seem unfair, particularly since there is a lot of good that comes from Europe, but there really is a lot of old energy over there, and we are right to be proud of ourselves for being better and newer. That said, we do a lot wrong, and there are some surprisingly great things in Europe that when they come over here, are indeed better than what we have. It’s not a universal blanket statement, but there are some diamonds in the rough so to speak. Here are some.




We all know that American cars are tough, but not really, and that Japanese cars are where it’s at. That’s pretty much the age old rule of thumb. But European cars should not be overlooked. Plenty of people swear by BMWs, and then there’s the new line of Fiats coming over from Italy. These cute little buggers, which you can scope out at fiat riverside, are indeed a fun and nice car that is reliable, funky, and really cool looking. Sort of like the Mini, though those are manufactured in the US. So if you want a little European appeal in your life, check out the Fiats at www.ocfiat.com and you may be surprised.




California wine is great, there’s no question about it. And there are other regions of the US that make great wines. But until you taste a true European wine, one whose grapes have been gleaning flavor and essence from the old land for thousands of years, you won’t have tasted real wine. Yes, the Europeans may be annoying about their wine, but it’s for good reason. It truly is better. I remember my first sip of a French wine of particular notoriety and realizing that all my life i’ve been drinking inferior wine, and that really is an advantage to a nice, good wine that I had never thought of or experienced before. A glass of a Euro red will truly impress you and yours and you may never be able to drink the inferior stuff again. So take note of that, too! You don’t want to ruin all other wine for yourself just by having the good stuff. Unless of your you can afford to.




I’m sorry Wisconsin, but European cheese, particularly Dutch gouda cheese, is unmatched in its flavor and complexity. They’ve been working on their cheese production for generations of generations, and there’s no way you can put Wisconsin’s cheese curds up against the amazing cheeses of the old land. They are amazing, they are delicious, they are worth the flight over the pond just to sample the tastes of amazing cheese goodness from the days of yore. You will transport your taste buds back to the time before America was even discovered (by white people).

Why NHTSA Is Backing Up Rules For Cameras in New Cameras


Cars being sold in the United States must come equipped with a backup camera by May 2018.

Federal safety regulators finalized a rule requiring setting up rear-view cameras Monday morning after years of delays. They presume the law will reduce the number of pedestrians killed each year if they are accidentally backed over.

Roughly 200 folks are killed and 14,000 are injured in such accidents every year in america, and slightly less than half the victims are children under age five too small to be seen from the driver’s seat. A government analysis has shown that about half in the victims could have been saved with a backup camera.

Safety advocates hailed the finalization of the standards Monday, which came one day just before the US Court of Appeals for the Second Circuit was scheduled to hear a lawsuit brought by safety groups seeking to compel a final ruling in a years-long process.

This has been such a fight, said Janette Fennell, the president and founder of KidsAndCars.org, a nonprofit organization that advocates for safer vehicles for the kids. But we’re ecstatic to learn the news.

It has been a bruising battle. Congress passed legislation requiring the adoption of any rear-view visibility standard in 2007. President George W. Bush signed the Cameron Gulbransen Kids Transportation Safety Act into law. It required the National Highway Traffic Safety Administration to issue specific standards by 2011. But officials delayed the deadline for writing those rules five separate times. In December, several organizations filed a lawsuit to force NHTSA to release the rules.

As a father, I can only imagine how heart-wrenching these types of accidents could be for families, said US Department of Transportation Secretary Anthony Foxx. We hope that today’s rule will function as a significant step toward reducing these tragic accidents.

The principles apply to all vehicles that weigh below 10,000 pounds, including trucks and buses. Cameras must show a field of view that encompasses a 10-foot by 20-foot zone directly behind the vehicle.

Data shows that backup cameras have already been popular with consumers. They’re included on slightly less than half all new models sold today, as well as a NHTSA analysis concluded they’d be available on 73 percent of all vehicles covered by the rule by 2018 anyway.

The same analysis found that equipping a car by using a backup camera would cost $43 to $45 per vehicle in a car already equipped with a visual display, and $132 to $142 for vehicles with out them.

Critics in the legislation have said that the cost of enacting legislation will tally between $700 million and 1.6 billion, a cost that can be passed along to car shoppers. With NHTSA reportedly employing a statistical cost of $6.1 million since the financial amount of a human life, this legislation is anticipated to cost between $11.8 million and $19.7 million per life saved.

Yet NHTSA’s analysis doesn’t discount the emotional cost of accidentally killing children is something that lies outside the scope of its normal cost-benefit analysis:

The agency understands that most people place a high value on the lives of children and that there is a general consensus regarding the need to protect children since they are unable to protect themselves, the report said. As backover-crash victims are frequently struck by their immediate family members or caretakers, it is the Department’s opinion that an exceptionally high emotional cost, not easily convertible to monetary equivalents, is usually inflicted upon the familes of backover crash victims.

Fennell, that has worked with many families associated with backover injuries and deaths, said the grieving parents often think that they’re the only ones to ever experience such an accident. No standards have been reached to prevent them, even though but they often grow angry once they realize that an average of 50 such accidents are reported every week. Now, those standards exist.

When You Don’t Have An Idea How Car Salesmen Talk To You On The Phone


When you start calling dealerships about your next new car, consider this: The salesperson at the other end in the line might be a veritable ninja in using the phone as a sales tool.

Jerry Thibeau, a Rochester, N.Y.-based sales trainer, ought to know. In late 2009, he started a company, Phone-Up Ninjas, to build up the telephone skills of dealership staffs.

Thibeau teaches anything from phone etiquette and a positive and productive attitude, to lots of sales techniques and strategies. One of his specialties is to convert the call-in shopper into flesh and blood presence in the dealership floor.

The bottom line for consumers: They may be at a disadvantage in dealing with these ninjas.

Through the dealers’ standpoint, the rationale for ninja training is simple: Over the years, they already have seen most of the sales transaction begin the Internet – witness every one of the shopping and financing sites now available. Therefore they risk missing the boat entirely when they aren’t efficient at bringing customers onto their lots.

Good phone training might help them try this, often at the expense of a dealership across the street or across town. That, at least, is the way the thinking runs.

The important thing for consumers: They could be in a disadvantage in working with these ninjas. While they have clearly improved their bargaining position in a vehicle buying game in recent years, precious few have coaches giving them pointers.

Thibeau contends they have nothing to worry about. Salespeople trained in his ninja arts are prepared to introduce them off to the right vehicles — at the dealership, naturally. No customer can fully evaluate an automobile from miles away, he explained.

Salespeople undoubtedly agree, even though they may not be fully sold on the merits of phone training.

Salespeople often think that their best customers are those who walk into a dealership. They almost see phone customers as a bother, Thibeau said. That’s a huge mistake, he explained. These people are prepared to buy a car.

It could cost a dealership $5,000 to attack sales inertia with a good training ninja program, Thibeau says. He personally provides onsite training for $2,000 a day, plus expenses. But there are other alternatives, including webinars and remote coaching.

Included in his mystery shopping service, a member of his staff calls a store and pretends to be a customer. The conversation is recorded and after that put beneath a microscope.

The firm uses audio editing software to operate a vehicle home the instruction, replaying the conversation for the salesperson with constructive comments inserted at the precise point in which the individual could have used a little bit help. Thibeau’s team is likewise ready to critique emails along with the telephone calls addressing Internet sales leads.

We submit the Internet lead after which wait to discover when the response comes back to us, he was quoted saying. If email was personalized at all or maybe any video was incorporated.””, We check to see””

Getting the appointment is crucial, since it is in any sales profession. The genuine ninja moves ahead forthrightly with an invitation.

Dealers have got a big enough problem with their staffs’ performance around the telephone, Thibeau said. It’s not uncommon to the salesperson to fumble a call right in the beginning. People have to be personal’ and ‘upbeat when they answer the phone. That’s the first mistake that people make, he said. They don’t answer the phone with any passion.

If you call four dealerships, and all of them sound crummy on the phone, guess where you are going to go? The nearest one. It is really an opportunity for dealerships to set themselves apart.

He recommends the next as an opener: It’s an awesome day at (dealership) this really is (your name) how may I help you today? Then the salesperson should ask a few questions to ascertain the customer’s needs.

Getting the appointment is crucial, as it is in any sales profession. The real ninja moves ahead forthrightly with an invitation.

If you ask in a weak ‘Hey, manner, like and John do you think you should come down for the dealership on of these days? ‘ The consumer is going to say, ‘Well, I don’t know – maybe.’

Instead, the salesperson should ask: ‘When do you need to come down and check out a new automobile – now or later today.’

It’s absolutely critical to get customers’ contact and names information hence they aren’t lost forever once they hang up, he said. However , many clients are reluctant to give that out.

The key is to not divulge anything significant in that first phone call, Thibeau said. He advises sales staff to say they need to check availability.

The dealership could lose a sale when the caller gets too much information too quickly, Thibeau said. 000 miles onto it, the prospect might get bored, if a salesperson were to instantly reveal that a Ford Focus has an unattractive color and 87.

But with a little research, the sales people might identify a similar car with a better color and much less miles into it. The result could be a sale — along with a happy customer.

Thibeau’s workout sessions also relate to the basic tackling and blocking of sales work, including identifying a buyer’s objections. One of Thibeau’s sample ninja scripts goes like this:

– The main reason I am calling you is to thank you for making the effort to visit our dealership. I truly do appreciate the opportunity to advise you regarding the selection of a (make) (model).

– I often realize that our customers will think about questions they forgot to inquire about me whilst in the dealership, have you got any questions about the (model) that we could answer for you? Is the (model) the car you would enjoy to own? If you have to pick one reason that prevented you from purchasing, what would you select?

Within their arsenal, true Phone-Up Ninjas also have an exquisitely non-judgmental approach to the bane of any salesperson’s existence: the no-show.

– Is (customer first name only) there?

– I hope I am just not getting you at a bad time?

– This is (your full name) at (your dealership name).

– The reason I am just calling is apologize for not being able to help you yesterday. Together with the big sale going on we got real busy here. So, if you did come in I am hoping one of my associates could help you. You were not able to come in? Well I am just glad I didn’t miss you then.

A number of rounds of education will improve performance measurably, Thibeau said, provided that salespeople take it seriously. His scoring and tracking systems reveal individuals who don’t. The dealership will definitely suffer whenever they fail to, he explained.

You would feel that someone who has been in the business for 10 years would know how to perform a phone-up properly. The veterans are usually the worst, The brand new people will at the very least try, and after they run into rejection, they become such as the veterans.

The courses will get them past the obstacles, he said. Several years ago, the long-time sales veteran put together the idea of embedding tips and suggestions into recordings of sales conversations. He began experimenting with audio editing software on his and then hired a programmer to help him develop a system.

It helps that lots of dealerships have special 800 numbers whose messages advise callers their conversations might be recorded for quality reasons. Those calls are the raw material of countless of his coaching sessions.

We are the standard control, he explained It is a great opportunity – here there exists a real-life example that we can show from.

The laggards naturally aren’t likely to be allowed to take phone calls any more.

His staff will pay attention to the recordings, alert to opportunities for improvements, and then insert their tips. When the salespeople hear these conversations, they will likely hear themselves, the customer, and the coach’s interjections at various steps as you go along.

For a typical 10-person sales staff, with two critiques apiece, the cost works out to $700, or $35 per round of tips and critiques. Thibeau considers that a bargain.

Phone-Up Ninjas gives the salesperson a score on the original conversation, tracks whether the individual has heard the coaching, and ranks the individual against other salespeople in the dealership and against Phone-Up Ninja’s industry averages.

Then we start watching the needle move. They improve.

The laggards naturally aren’t going to be permitted to take calls any more, Thibeau said, as newly trained staff enhance their sales record.

That has to become the equivalent of relieving one of the ancient ninjas of his sword. There is no word yet on whether Thibeau’s firm is planning on therapy sessions to deal with the letdown.